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Frequently asked questions
Clear answers about joining, meeting people, privacy, safety, and account controls on pen-pals.net.
What is pen-pals.net?
pen-pals.net helps people meet international pen pals through profiles, introductions, messages, and digital Snail Mail.
Do I need to finish my profile before using the site?
Yes. New members complete a short onboarding step with basic profile details such as age, country, languages, and interests before entering the main app. This keeps discovery useful and avoids empty profiles.
What happens after I send an introduction?
The other person can read it and choose whether to reply. When they reply, the introduction becomes a conversation.
What is Snail Mail?
Snail Mail is a slower digital letter format inside existing connections. It is built for longer, calmer messages rather than instant back-and-forth chat.
What does a verified profile mean?
A verified profile means the account recently passed one of the available private verification checks, such as authenticator verification. Other members see only the verified status, not the method used.
Can I control who contacts me?
Yes. Settings include availability, introduction controls, blocked users, country exclusions, profile display choices, and communication-mode preferences.
How do reporting and blocking work?
Blocking limits contact with that person. Reports go to the moderation tools for staff review. The app keeps reporter details and protected evidence away from ordinary users.
Can I download or delete my data?
Yes. Signed-in members can download an account-data export or permanently delete their account from Settings.
Need help with your account?
If you can sign in, use Help & support from the app. If you cannot sign in, send a message through the contact form.